/* ==========================================================================
   SUPPORT-SIMULATOR
   Aufbau wie ein Ticketsystem - ruhig, sachlich, gut lesbar.
   ========================================================================== */
.sp-wrap {
  --sp-bg: #0a0a10; --sp-flaeche: #14141c; --sp-karte: #1a1a24;
  --sp-line: #272733; --sp-txt: #eef0f6; --sp-dim: #9a9ab0; --sp-faint: #6a6a80;
  --sp-blau: #3da9ff; --sp-gruen: #3ddc84; --sp-gelb: #ffb347;
  --sp-rot: #ff3b5c; --sp-lila: #a855f7;
  --mono: 'FQ Ziffern','JetBrains Mono',ui-monospace,monospace;
  display: block; min-height: 100vh; background: var(--sp-bg);
  color: var(--sp-txt); font-family: 'Inter', system-ui, sans-serif;
}

/* ---------- Kopf ---------- */
.sp-kopf {
  display: flex; align-items: center; gap: 14px; padding: 0 18px; height: 54px;
  background: var(--sp-flaeche); border-bottom: 1px solid var(--sp-line);
  position: sticky; top: 0; z-index: 20;
}
.sp-zurueck {
  background: transparent; border: 1px solid var(--sp-line); color: var(--sp-dim);
  width: 32px; height: 32px; border-radius: 7px; cursor: pointer; font-size: 15px;
}
.sp-zurueck:hover { border-color: var(--sp-blau); color: var(--sp-blau); }
.sp-logo { display: flex; align-items: center; gap: 9px; }
.sp-logo .sym { color: var(--sp-blau); font-size: 16px; }
.sp-logo .t { font-size: 15px; font-weight: 700; }
.sp-kopfinfo { margin-left: auto; display: flex; gap: 20px; }
.sp-kopfinfo .kz { display: flex; flex-direction: column; align-items: flex-end; }
.sp-kopfinfo .kz b { font-family: var(--mono); font-size: 14px; color: var(--sp-txt); }
.sp-kopfinfo .kz span { font-size: 10.5px; color: var(--sp-faint); }

.sp-seite { max-width: 940px; margin: 0 auto; padding: 22px 20px 60px; }
.sp-seite h1 { margin: 0 0 10px; font-size: 25px; font-weight: 700; }
.sp-seite h2 { margin: 26px 0 12px; font-size: 17px; font-weight: 700; }
.sp-lead { font-size: 13.5px; line-height: 1.7; color: var(--sp-dim);
  margin: 0 0 22px; white-space: pre-line; }

.sp-btn {
  padding: 10px 20px; border-radius: 9px; cursor: pointer; border: none;
  background: var(--sp-blau); color: #04121f;
  font-family: inherit; font-size: 13.5px; font-weight: 700;
}
.sp-btn:hover:not(:disabled) { filter: brightness(1.12); }
.sp-btn:disabled { opacity: .4; cursor: default; }
.sp-btn.gross { padding: 12px 26px; font-size: 14px; }
.sp-btn.klein { padding: 7px 14px; font-size: 12px; }
.sp-btn.geist { background: transparent; border: 1px solid var(--sp-line);
  color: var(--sp-dim); }
.sp-btn.geist:hover { border-color: var(--sp-dim); color: var(--sp-txt); }

/* ---------- Warteschlange ---------- */
.sp-queue { display: flex; flex-direction: column; gap: 10px; margin-bottom: 20px; }
.sp-tk {
  display: flex; align-items: center; gap: 16px; padding: 15px 18px;
  border-radius: 12px; background: var(--sp-karte);
  border: 1px solid var(--sp-line); border-left: 3px solid var(--sp-blau);
}
.sp-tk.fertig { border-left-color: var(--sp-gruen); opacity: .82; }
.sp-tk .lk { flex: 1; min-width: 0; }
.sp-tk .kz { display: flex; gap: 9px; align-items: center; margin-bottom: 6px;
  flex-wrap: wrap; }
.sp-tk .nr { font-family: var(--mono); font-size: 10.5px; color: var(--sp-faint); }
.sp-tk .kanal, .sp-tk .lvl, .sp-tk .anh {
  font-size: 10px; padding: 2px 8px; border-radius: 9px;
  background: rgba(255,255,255,.06); color: var(--sp-dim);
}
.sp-tk .lvl { background: rgba(61,169,255,.14); color: var(--sp-blau); }
.sp-tk .anh { background: rgba(255,179,71,.14); color: var(--sp-gelb); }
.sp-tk .ti { font-size: 15px; font-weight: 700; margin-bottom: 5px; }
.sp-tk .mt { font-size: 12px; color: var(--sp-faint); display: flex; gap: 7px;
  flex-wrap: wrap; }
.sp-tk .re { display: flex; flex-direction: column; align-items: flex-end; gap: 7px; }
.sp-tk .pkt { font-family: var(--mono); font-size: 14px; font-weight: 700; }
.sp-tk .pkt.gut { color: var(--sp-gruen); }
.sp-tk .pkt.mittel { color: var(--sp-gelb); }
.sp-tk .pkt.schwach { color: var(--sp-rot); }
.sp-tk .st { font-size: 10.5px; color: var(--sp-faint); }
.sp-tk .st.offen { color: var(--sp-gelb); }

/* ---------- Der Fall ---------- */
.sp-karte {
  padding: 20px 22px; border-radius: 12px; margin-bottom: 18px;
  background: var(--sp-karte); border: 1px solid var(--sp-line);
}
.sp-karte .kz { display: flex; gap: 10px; align-items: center; margin-bottom: 9px;
  flex-wrap: wrap; }
.sp-karte .nr { font-family: var(--mono); font-size: 11px; color: var(--sp-faint); }
.sp-karte .kanal { font-size: 10.5px; padding: 2px 9px; border-radius: 9px;
  background: rgba(255,255,255,.06); color: var(--sp-dim); }
.sp-karte .zeit { font-size: 11px; color: var(--sp-faint); margin-left: auto; }
.sp-karte h2 { margin: 0 0 7px; font-size: 20px; }
.sp-karte .mt { font-size: 12.5px; color: var(--sp-faint); display: flex; gap: 7px;
  margin-bottom: 16px; }
.sp-karte .mt .von { color: var(--sp-dim); font-weight: 600; }
.sp-text {
  white-space: pre-line; font-size: 14px; line-height: 1.75; color: var(--sp-txt);
  padding: 16px 18px; border-radius: 10px; background: rgba(0,0,0,.28);
  border-left: 2px solid var(--sp-line);
}
.sp-anhang {
  margin-top: 12px; padding: 11px 15px; border-radius: 9px;
  background: rgba(255,179,71,.08); border: 1px solid rgba(255,179,71,.28);
  font-size: 12.5px; color: var(--sp-dim);
}
.sp-anhang b { display: block; color: var(--sp-gelb); margin-bottom: 4px; }

/* ---------- Schrittleiste ---------- */
.sp-schritte {
  display: flex; gap: 5px; flex-wrap: wrap; margin-bottom: 20px;
  padding: 11px 14px; border-radius: 10px; background: var(--sp-flaeche);
  border: 1px solid var(--sp-line);
}
.sp-schritte .sc {
  display: flex; align-items: center; gap: 6px; padding: 5px 11px;
  border-radius: 8px; font-size: 11.5px; color: var(--sp-faint);
}
.sp-schritte .sc .n {
  width: 19px; height: 19px; border-radius: 50%; display: grid; place-items: center;
  font-size: 10px; font-weight: 700; background: rgba(255,255,255,.07);
}
.sp-schritte .sc.akt { background: rgba(61,169,255,.13); color: var(--sp-blau); }
.sp-schritte .sc.akt .n { background: var(--sp-blau); color: #04121f; }
.sp-schritte .sc.fertig { color: var(--sp-gruen); }
.sp-schritte .sc.fertig .n { background: rgba(61,220,132,.2); color: var(--sp-gruen); }

/* ---------- Block je Schritt ---------- */
.sp-block {
  padding: 20px 22px; border-radius: 12px;
  background: var(--sp-karte); border: 1px solid var(--sp-line);
}
.sp-block .sk { display: flex; align-items: center; gap: 11px; margin-bottom: 11px; }
.sp-block .sk .n {
  width: 26px; height: 26px; border-radius: 50%; display: grid; place-items: center;
  font-size: 12px; font-weight: 700; background: var(--sp-blau); color: #04121f;
}
.sp-block .sk .t { font-size: 12px; text-transform: uppercase;
  letter-spacing: .08em; color: var(--sp-faint); }
.sp-frage { font-size: 16px; font-weight: 700; line-height: 1.5; margin-bottom: 8px; }
.sp-hinweis { font-size: 12.5px; line-height: 1.6; color: var(--sp-faint);
  margin-bottom: 16px; }

/* ---------- Optionen ---------- */
.sp-optionen { display: flex; flex-direction: column; gap: 8px; }
.sp-opt {
  display: flex; gap: 12px; padding: 13px 15px; border-radius: 10px;
  cursor: pointer; background: rgba(255,255,255,.03);
  border: 1px solid var(--sp-line); transition: border-color .15s, background .15s;
}
.sp-opt:hover { border-color: #3a3a4c; }
.sp-opt .mk { flex: none; font-size: 13px; color: var(--sp-faint); margin-top: 1px; }
.sp-opt .tx { flex: 1; }
.sp-opt .t { font-size: 13.5px; line-height: 1.55; }
.sp-opt .w { margin-top: 8px; font-size: 12.5px; line-height: 1.6;
  color: var(--sp-dim); padding-top: 8px; border-top: 1px solid rgba(255,255,255,.07); }
.sp-opt.an { border-color: var(--sp-blau); background: rgba(61,169,255,.09); }
.sp-opt.an .mk { color: var(--sp-blau); }
.sp-opt.richtig { border-color: rgba(61,220,132,.5); background: rgba(61,220,132,.08);
  cursor: default; }
.sp-opt.richtig .mk { color: var(--sp-gruen); }
.sp-opt.falsch { border-color: rgba(255,59,92,.5); background: rgba(255,59,92,.07);
  cursor: default; }
.sp-opt.falsch .mk { color: var(--sp-rot); }
.sp-opt.verpasst { border-color: rgba(255,179,71,.45);
  background: rgba(255,179,71,.06); cursor: default; }
.sp-opt.verpasst .mk { color: var(--sp-gelb); }
.sp-opt.neutral { opacity: .5; cursor: default; }

/* ---------- Kategorien ---------- */
.sp-kats { display: grid; grid-template-columns: repeat(auto-fit,minmax(200px,1fr));
  gap: 9px; }
.sp-kat {
  display: flex; flex-direction: column; gap: 5px; padding: 15px;
  border-radius: 11px; cursor: pointer; text-align: center;
  background: rgba(255,255,255,.03); border: 1px solid var(--sp-line);
}
.sp-kat:hover { border-color: #3a3a4c; }
.sp-kat .sy { font-size: 22px; color: var(--sp-blau); }
.sp-kat .n { font-size: 14px; font-weight: 700; }
.sp-kat .w { font-size: 11.5px; line-height: 1.5; color: var(--sp-faint); }
.sp-kat.an { border-color: var(--sp-blau); background: rgba(61,169,255,.10); }
.sp-kat.richtig { border-color: rgba(61,220,132,.55); background: rgba(61,220,132,.09);
  cursor: default; }
.sp-kat.falsch { border-color: rgba(255,59,92,.5); background: rgba(255,59,92,.07);
  cursor: default; }

/* ---------- Prioritaet ---------- */
.sp-achsen { display: grid; grid-template-columns: 1fr 1fr; gap: 16px;
  margin-bottom: 18px; }
.sp-achsen .al { font-size: 13px; font-weight: 700; margin-bottom: 3px; }
.sp-achsen .ah { font-size: 11.5px; color: var(--sp-faint); margin-bottom: 8px; }
.sp-achsen .ak { display: flex; gap: 6px; flex-wrap: wrap; }
.sp-chip {
  padding: 7px 13px; border-radius: 8px; cursor: pointer; font-size: 12px;
  background: rgba(255,255,255,.04); border: 1px solid var(--sp-line);
  color: var(--sp-dim); font-family: inherit;
}
.sp-chip:hover:not(:disabled) { border-color: #3a3a4c; color: var(--sp-txt); }
.sp-chip.an { border-color: var(--sp-blau); background: rgba(61,169,255,.13);
  color: var(--sp-blau); }
.sp-chip:disabled { cursor: default; }

.sp-matrix { margin-bottom: 18px; border: 1px solid var(--sp-line);
  border-radius: 10px; overflow: hidden; }
.sp-matrix .mz { display: grid; grid-template-columns: 1.4fr 1fr 1fr 1fr;
  border-bottom: 1px solid var(--sp-line); }
.sp-matrix .mz:last-child { border-bottom: none; }
.sp-matrix .mz.mk { background: var(--sp-flaeche); }
.sp-matrix .mz.mk span { padding: 8px 10px; font-size: 10.5px;
  color: var(--sp-faint); text-transform: uppercase; letter-spacing: .05em; }
.sp-matrix .rl { padding: 10px; font-size: 12px; color: var(--sp-dim);
  background: rgba(255,255,255,.02); }
.sp-matrix .mc {
  padding: 10px; font-size: 11.5px; text-align: center;
  color: var(--pf); border-left: 1px solid var(--sp-line);
}
.sp-matrix .mc.an {
  background: color-mix(in srgb, var(--pf) 20%, transparent);
  font-weight: 700; box-shadow: inset 0 0 0 1px var(--pf);
}
.sp-prios { display: grid; grid-template-columns: repeat(auto-fit,minmax(180px,1fr));
  gap: 9px; }
.sp-prio {
  display: flex; flex-direction: column; gap: 4px; padding: 14px;
  border-radius: 11px; cursor: pointer;
  background: rgba(255,255,255,.03); border: 1px solid var(--sp-line);
  border-top: 3px solid var(--pf);
}
.sp-prio:hover { border-color: #3a3a4c; border-top-color: var(--pf); }
.sp-prio .n { font-size: 14.5px; font-weight: 700; color: var(--pf); }
.sp-prio .s { font-family: var(--mono); font-size: 11px; color: var(--sp-dim); }
.sp-prio .w { font-size: 11.5px; line-height: 1.5; color: var(--sp-faint); }
.sp-prio.an { background: color-mix(in srgb, var(--pf) 12%, transparent);
  border-color: var(--pf); }
.sp-prio.richtig { border-color: var(--sp-gruen); background: rgba(61,220,132,.09);
  cursor: default; }
.sp-prio.falsch { border-color: var(--sp-rot); background: rgba(255,59,92,.07);
  cursor: default; }

/* ---------- Diagnosewerkzeuge ---------- */
.sp-tools { display: grid; grid-template-columns: repeat(auto-fit,minmax(210px,1fr));
  gap: 8px; margin-bottom: 18px; }
.sp-tool {
  display: flex; align-items: center; gap: 11px; padding: 12px 14px;
  border-radius: 10px; cursor: pointer; text-align: left;
  background: rgba(255,255,255,.03); border: 1px solid var(--sp-line);
  color: var(--sp-txt); font-family: inherit;
}
.sp-tool:hover { border-color: var(--sp-blau); }
.sp-tool .sy { flex: none; font-size: 17px; color: var(--sp-blau); }
.sp-tool .tx { flex: 1; display: flex; flex-direction: column; gap: 2px; }
.sp-tool code { font-family: var(--mono); font-size: 12.5px; color: var(--sp-txt); }
.sp-tool .tx span { font-size: 11px; color: var(--sp-faint); }
.sp-tool .hk { color: var(--sp-gruen); font-size: 13px; }
.sp-tool.genutzt { border-color: rgba(61,169,255,.4);
  background: rgba(61,169,255,.07); }

.sp-ausgaben { display: flex; flex-direction: column; gap: 10px; margin-bottom: 18px; }
.sp-out { border-radius: 10px; overflow: hidden; border: 1px solid var(--sp-line); }
.sp-out.treffer { border-color: rgba(61,220,132,.35); }
.sp-out .oh {
  display: flex; align-items: center; gap: 10px; padding: 9px 14px;
  background: var(--sp-flaeche); border-bottom: 1px solid var(--sp-line);
}
.sp-out .oh code { font-family: var(--mono); font-size: 12px; color: var(--sp-blau); }
.sp-out .tag { margin-left: auto; font-size: 10px; padding: 2px 8px;
  border-radius: 9px; background: rgba(61,220,132,.15); color: var(--sp-gruen); }
.sp-out pre {
  margin: 0; padding: 14px; overflow-x: auto; background: #08080d;
  font-family: var(--mono); font-size: 12px; line-height: 1.7; color: #cfd6e4;
  white-space: pre;
}
.sp-out .od {
  padding: 12px 14px; font-size: 12.5px; line-height: 1.6; color: var(--sp-dim);
  background: rgba(61,220,132,.05); border-top: 1px solid var(--sp-line);
}
.sp-out .od b { color: var(--sp-gruen); }

/* ---------- Antworten ---------- */
.sp-antworten { display: flex; flex-direction: column; gap: 10px; }
.sp-antw {
  border-radius: 11px; cursor: pointer; overflow: hidden;
  background: rgba(255,255,255,.03); border: 1px solid var(--sp-line);
}
.sp-antw:hover { border-color: #3a3a4c; }
.sp-antw .mail {
  margin: 0; padding: 15px 17px; white-space: pre-wrap;
  font-family: 'Inter', system-ui, sans-serif; font-size: 13px; line-height: 1.7;
  color: var(--sp-txt);
}
.sp-antw .w {
  padding: 12px 17px; font-size: 12.5px; line-height: 1.6; color: var(--sp-dim);
  border-top: 1px solid rgba(255,255,255,.08);
}
.sp-antw.an { border-color: var(--sp-blau); background: rgba(61,169,255,.08); }
.sp-antw.richtig { border-color: rgba(61,220,132,.5); background: rgba(61,220,132,.07);
  cursor: default; }
.sp-antw.richtig .w b { color: var(--sp-gruen); }
.sp-antw.falsch { border-color: rgba(255,59,92,.45); background: rgba(255,59,92,.06);
  cursor: default; }
.sp-antw.falsch .w b { color: var(--sp-rot); }
.sp-antw.neutral { opacity: .5; cursor: default; }

/* ---------- Rueckmeldung ---------- */
.sp-erg {
  display: flex; flex-direction: column; gap: 4px; margin-top: 16px;
  padding: 13px 16px; border-radius: 10px; border-left: 3px solid var(--sp-line);
  background: rgba(255,255,255,.03);
}
.sp-erg b { font-family: var(--mono); font-size: 14px; }
.sp-erg span { font-size: 12.5px; line-height: 1.6; color: var(--sp-dim); }
.sp-erg.gut { border-left-color: var(--sp-gruen); background: rgba(61,220,132,.07); }
.sp-erg.gut b { color: var(--sp-gruen); }
.sp-erg.mittel { border-left-color: var(--sp-gelb); background: rgba(255,179,71,.07); }
.sp-erg.mittel b { color: var(--sp-gelb); }
.sp-erg.schwach { border-left-color: var(--sp-rot); background: rgba(255,59,92,.06); }
.sp-erg.schwach b { color: var(--sp-rot); }
.sp-erklaer {
  margin-top: 11px; padding: 13px 16px; border-radius: 10px;
  background: rgba(61,169,255,.07); border: 1px solid rgba(61,169,255,.25);
  font-size: 12.5px; line-height: 1.65; color: var(--sp-dim);
}
.sp-erklaer b { color: var(--sp-blau); }

.sp-fuss { display: flex; gap: 10px; margin-top: 20px; flex-wrap: wrap; }

/* ---------- Abschluss ---------- */
.sp-abschluss { text-align: center; }
.sp-abschluss .gr { font-size: 44px; color: var(--sp-gruen); margin-bottom: 8px; }
.sp-abschluss h2 { margin: 0 0 8px; }
.sp-abschluss .pk { font-family: var(--mono); font-size: 22px; font-weight: 700;
  margin-bottom: 20px; }
.sp-abschluss .pk.gut { color: var(--sp-gruen); }
.sp-abschluss .pk.mittel { color: var(--sp-gelb); }
.sp-abschluss .pk.schwach { color: var(--sp-rot); }
.sp-abschluss .sp-fuss { justify-content: center; }
.sp-bilanz { display: flex; flex-direction: column; gap: 6px; text-align: left;
  margin-bottom: 18px; }
.sp-bilanz .bz { display: grid; grid-template-columns: 130px 1fr 52px; gap: 12px;
  align-items: center; font-size: 12.5px; }
.sp-bilanz .n { color: var(--sp-dim); }
.sp-bilanz .bal { height: 7px; border-radius: 4px; background: rgba(255,255,255,.07);
  overflow: hidden; }
.sp-bilanz .f { display: block; height: 100%; background: var(--sp-blau);
  border-radius: 4px; }
.sp-bilanz .f.gut { background: var(--sp-gruen); }
.sp-bilanz .f.mittel { background: var(--sp-gelb); }
.sp-bilanz .f.schwach { background: var(--sp-rot); }
.sp-bilanz .p { font-family: var(--mono); font-size: 11.5px; color: var(--sp-faint);
  text-align: right; }
.sp-lehre {
  padding: 16px 18px; border-radius: 11px; text-align: left;
  background: rgba(168,85,247,.08); border: 1px solid rgba(168,85,247,.28);
}
.sp-lehre .lt { font-size: 12.5px; font-weight: 700; color: var(--sp-lila);
  margin-bottom: 7px; }
.sp-lehre p { margin: 0; font-size: 13px; line-height: 1.7; color: var(--sp-dim); }

.sp-gross { text-align: center; padding: 26px; border-radius: 14px;
  margin-bottom: 20px; background: var(--sp-karte); border: 1px solid var(--sp-line); }
.sp-gross .z { font-family: var(--mono); font-size: 40px; font-weight: 700; }
.sp-gross .pz { font-size: 15px; color: var(--sp-dim); margin-top: 4px; }
.sp-gross .st { font-size: 12px; text-transform: uppercase; letter-spacing: .1em;
  margin-top: 10px; }
.sp-gross.gut .z, .sp-gross.gut .st { color: var(--sp-gruen); }
.sp-gross.mittel .z, .sp-gross.mittel .st { color: var(--sp-gelb); }
.sp-gross.schwach .z, .sp-gross.schwach .st { color: var(--sp-rot); }

.sp-entry .ico { background: linear-gradient(135deg, #3da9ff, #a855f7); }

@media (max-width: 700px) {
  .sp-seite { padding: 16px 13px 50px; }
  .sp-tk { flex-direction: column; align-items: stretch; gap: 11px; }
  .sp-tk .re { flex-direction: row; align-items: center;
    justify-content: space-between; }
  .sp-achsen { grid-template-columns: 1fr; }
  .sp-matrix .mz { grid-template-columns: 1fr; }
  .sp-matrix .mz.mk { display: none; }
  .sp-matrix .rl { font-weight: 700; color: var(--sp-txt); }
  .sp-matrix .mc { border-left: none; text-align: left; }
  .sp-schritte .sc .t { display: none; }
  .sp-schritte .sc.akt .t { display: inline; }
  .sp-bilanz .bz { grid-template-columns: 92px 1fr 44px; gap: 8px; font-size: 11.5px; }
  .sp-block { padding: 16px 15px; }
  .sp-karte { padding: 16px; }
}